RT is short for RequestTracker, by bestpracticalsolutions. We use this software to manage our ticket queues on help.cc.gatech.edu and hr-help.cc.gatech.edu.

Our institutional knowledge of RT is lacking, so this is an attempt to get everything all in one place.

Individual RT site TSO documentation:
help.cc
hr-help.cc

Documentation Pages

• How to merge ticks in RT
• Installing RT Locally in a VM
• Running RT in a Docker Stack