A quick guide to what colors represent what environments for the TSO web team

Standard procedures for the operation of the Help Desk.

General etiquette for Help Desk student assistants and staff.

An example of a customer complaint and recommendations on service improvements.

This process describes how the College of Computing will adhere to USG and GT data center access policies and standards to physically protect data and assets in the data centers.

This process is to describe how the College of Computing will adhere to USG and OIT Security Incident policies and standards. It is not intended to replace any policies or processes from USG and OIT. Any conflicts with these policies or any other should be reported to the College of Computing Information Security Engineer Lead or TSO management

This process is to describe how the College of Computing will adhere to USG and GT Firewall policies and standards.

This process is to describe how the College of Computing will adhere to USG and OIT Vulnerability management policies and standards. It is not intended to replace any policies or processes from USG and OIT. Any conflicts with these policies or any other should be reported to the College of Computing Information Security Engineer Lead or TSO management.

This process is to describe how the College of Computing will adhere to USG and OIT Security SSP and TCP by TSO involvement and tracking of equipment requiring TCPs and/or SSPs.

TSO Policies for surplusing items from offices and labs.