An example of a customer complaint and recommendations on service improvements.

The Purpose of this Hot-To is to explain when and how to use the Incident log. The more accurate the log, the more it is possible to recognize and record trends for reporting and possible proactive prevention measures.

Directions for annual cleanup and review of IPAM for housekeeping and security purposes. This procedure should precede firewall review and clean-up as it directly affects maintaining effective and secure firewall practices.

Directions for annual cleanup and review of Firewall for housekeeping and security purposes.

TSO Policies for surplusing items from offices and labs.

How to generate and apply SSL certificates