Current revision updated by nfarley8 on
Originally created by nfarley8 on

Basic Info
Service Status:
Production
Domain:
https://hr-help.cc.gatech.edu
Application:
Other
Application Version:
RT 5.0.4
Non-TSO Owner:
CoC HR
IT App Responsible:
Pooja Jaiswal
Host:
jack
OS:
RHEL 8

Details

Host for HR RT ("Request Tracker"), the ticketing system used by CoC HR. Login is through GTED, not CAS.

  • Files on cc-jack.cc.gatech.edu = /opt/rt5/share/html
  • Logs on cc-jack.cc.gatech.edu = /var/log
  • Database (mysql) on cc-sally.cc.gatech.edu

Update History

  • 2024-09-24: Renewed the SSL cert for hr-help.cc.gatech.edu on cc-jack until 9/24/25.